A client recently told me that she was upset with me. She had good reason to be upset. I overlooked a request she asked of me. Admittedly, I told her she was right and that I was sorry. I neglected to honor her request and I felt horrible.
It's not easy admitting fault, let alone publicly blog about how I goofed up! But, what came of my mistake is something so valuable I couldn't resist from sharing it. My client confronted me! She told me her feelings, I accepted her reasoning, I apologized, she accepted my apology and now we'll live happily ever after. Well, we can move on at least.
It was HUGE for my client to approach me with something that bothered her. I see it as a major compliment. It meant she felt safe communicating with me, opening up about her needs and in return she got a meaningful apology and closure. If you ask me, my mistake was small but resulted in an enormous milestone for me, my client and our relationship.
Often in our work clients may have difficulty setting boundaries, communicating their needs, taking control of their lives, etc. A positive relationship with one person can transcend into other relationships, result in improved self-worth (who doesn't need more of that?), a boost in motivation, improved follow through, clearer communication skills, new perspectives... the list is endless. If I can be an example of a positive relationship for any of my clients, I'll do it every time... hands down!
So I say, hallelujah for mistakes!